Terms and conditions



The seller has a marketing space reserved for him on the site from which the customer can purchase his products remotely via the Internet. This Reserved Area is accessible online by the customer via the site, 24 hours a day, 7 days a week and all year round, except in the case of maintenance operations.


The Company Chakra Yoga, registered in France under the Siren number: 524 714 235 whose head office is located at 17 rue Jeanson 54400 Longwy in France, e-mail address:

Hosted by : OVH 

Customer support is available 7 days a week by e-mail at:



These terms and conditions govern the sale by Chakra Yoga, aforementioned, of all products marketed, whether they be jewellery, stones, objects, decorations, lamps, incense, clothing, and any other related products.


The following terms and conditions of sale apply to all purchases from Chakra Yoga's online shop via the website . To view the terms and conditions of an order, the customer may click at any time, even before placing an order, on "Terms and Conditions".

By placing an order, the customer agrees to be bound by the terms and conditions set forth in these Terms and Conditions.

The offers presented by Chakra Yoga are reserved exclusively for private customers, that is to say that it acts for purposes that do not enter into the framework of its commercial, industrial, artisanal or liberal activity, The latter acknowledges having full legal capacity to commit to the general conditions of sale.

The customer declares before validation of his order to have accepted these General Conditions of Sale and consequently to adhere to them entirely.


All conditions are carried out on the website

The customer builds up a basket by choosing the number of products he/she wishes. A summary of all the items in the basket is displayed before the basket is validated. At this stage, the customer can check, modify and delete the selected products. Once the selection has been made, the customer validates the basket by clicking on "Payment". Any order not validated cannot be honoured. The simple fact of adding a product to the basket does not constitute validation of the order. After validating, the customer then selects the method of payment.

After having accepted the General Terms and Conditions of Sale, the orders become final when they are validated by the payment of the products.

An invoice will be issued by Chakras Yoga and sent to the customer's email address upon shipment of the order. An order confirmation will be sent by email immediately after payment.

In accordance with the terms of the law n°80336 of May 12, 1980 modified on May 13, 1980, relating to the property reserve, Chakras Yoga retains full ownership of the products sold until full payment of the price, in principal, expenses and taxes included.

The customer becomes the owner and responsible for the articles upon delivery, the transfer of possession being equivalent to the transfer of risks.

Unless the customer provides proof to the contrary, the automatic recording systems of the site and the seller's reserved area are considered to be proof of the nature, content and date of the sales contract.

The seller reserves the right to adapt or modify the general conditions of sale at any time. In case of modification, the general sales conditions in force on the day of the order will be applied to each order. Therefore, the customer is invited to consult them regularly in order to be informed of the most recent changes.



The products offered are those listed on the website, while stocks last. Chakras Yoga reserves the right to change the product assortment at any time. Each product is presented on the website in the form of a description of its main technical characteristics (capacity, use, composition ...). The photographs are as accurate as possible but are not binding on the Seller. The sale of the products presented on the website is intended for all buyers residing in countries that fully authorise the entry of these products into their territory.

A - Availability of products/validation of the offer

The product offers and prices appearing on the site are valid as long as they are visible and available (presence of the "Buy" button). A product that has become unavailable is indicated as such. It is nevertheless specified that the simple fact of adding a product to the basket does not constitute validation of the order. In other words, the product may become unavailable between the time of addition to the basket and the validation of the order by the customer.

B - Payment methods

Customers can pay by credit card, via PayPal, Stripe or Amazon Pay.

Bank cards: cards with the CB, VISA, EURCOARD, MASTERCARD or AMERICA EXPRESS symbol are accepted.

- Secure payment by credit card, via PayPal, Stripe, or Amazon Pay:

The buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references...), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the payment method of his choice. The next step is to check all the information, read and accept the present general terms and conditions of sale by ticking the corresponding box, and then to confirm the order by clicking on the "Confirm my order" button. Finally, the buyer is redirected to the dedicated secure interface in order to safely enter their PayPal, Stripe, Amazon Pay or personal credit card details. If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by PayPal, Stripe, Amazon Pay or credit card is irrevocable. In the event of fraudulent use of the card, the buyer may demand the cancellation of the payment by card, and the sums paid will then be credited back or refunded. The responsibility of the bank card holder is not engaged if the disputed payment has been proven to have been made fraudulently, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must dispute the debit in writing with his or her bank within 70 days of the transaction, or even 120 days if the contract linking him or her to the bank so provides. The amounts debited will be reimbursed by the bank within a maximum of one month after receipt of the cardholder's written objection. The holder shall not be charged any costs for the return of the sums.

If the buyer wishes to contact Chakras Yoga, he/she can do so by e-mail at the following address:

C - Prices

The prices listed on the site are the responsibility of Chakras Yoga.

For France, prices are expressed in Euros (€) and are inclusive of all taxes (French VAT and any other applicable taxes). For other countries of the European Union, the price differs according to the country of delivery of the product and will take into account the local VAT of the country of consumption and other taxes (excise.).

Outside the EU, the invoice is expressed in Euros (€), and without the application of any conversion fees. The customer outside the EU will have to pay any customs duties or other local taxes, bank charges, import duties or state taxes that may be due. Chakras Yoga is not responsible for these fees and charges.

The price indicated on the site is exclusive of processing and shipping costs. For the same product, the price may vary depending on the quantities chosen. Shipping costs vary depending on the delivery method chosen by the customer and the country of delivery. The delivery rates applicable at the time of ordering are available on the site.

All orders, regardless of their origin, are payable in Euros.

Chakras Yoga reserves the right to modify its prices, but the product will be invoiced on the basis of the price in effect at the time of validation of the order and subject to availability.

Chakras Yoga is committed to organizing promotional operations in various forms, which will be regularly brought to the attention of customers and which will be posted on the website:

D - Security of transactions

In order to optimize the security of transactions on the Internet, the site uses an online payment system via Stripe, PayPal or Amazon Pay, so that all means are implemented to ensure the confidentiality and security of data transmitted, as part of an online payment. It is specified that Chakras Yoga does not store any banking data on its servers.


In accordance with the provisions of article L.121.21 of the Consumer Code, you have a period of fourteen (14) days from the date of receipt of your products to exercise your right of withdrawal without having to justify your reasons or pay any penalties.

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

The return costs are at the customer's expense.

In case of exercising the right of withdrawal, the Company Chakras Yoga will reimburse the sums paid, within fourteen (14) days following notification of your request and via the same means of payment as that used for the order.


In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to

- The supply of services fully executed before the end of the withdrawal period and whose execution has begun after the consumer's prior express agreement and express renunciation of his right of withdrawal.

- The supply of goods or services whose price depends on fluctuations in the financial market beyond the trader's control and which may occur during the withdrawal period.

- The supply of goods made to the consumer's specifications or clearly personalised.

- The supply of goods which are likely to deteriorate or expire rapidly.

- The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.

- The supply of goods which, after delivery and by their nature, are inseparably mixed with other articles;

- The supply of alcoholic beverages the delivery of which is delayed beyond thirty days and the value of which agreed at the conclusion of the contract depends on fluctuations in the market beyond the trader's control.

- The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.

- The supply of a newspaper, periodical or magazine, except for subscription contracts for such publications.

- Transactions concluded at a public auction.

- The supply of digital content not supplied on a material medium, the performance of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.


Upon receipt of payment for the order, Chakras Yoga will initiate delivery within the time period indicated on the order confirmation page, it being specified that delivery times are given for information purposes only. The delivery of the ordered items is made to the address indicated by the customer. The delivery information provided by the customer is binding. In case of error or lack of information to a defect or absence of delivery, the Company Chakras Yoga will not be held responsible. In case of return for incomplete address, the customer will have the possibility either to modify his address and to have the goods reshipped by bearing the new shipping costs, or to be reimbursed the order by deduction of the initial shipping costs. The price of the shipment will be based on the country where the customer is located.

In the event of a delay in shipment, an e-mail will be sent to you to inform you of the possible consequences on the delivery time indicated to you.

In accordance with the legal provisions, in the event of a delay in delivery, you have the possibility of cancelling the order in accordance with the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will proceed to reimburse you and the delivery costs under the conditions of article L 138-3 of the Consumer Code.

In the case of deliveries by a carrier, Chakras Yoga cannot be held responsible for delays in delivery due exclusively to the unavailability of the customer after several proposed appointments.

In the event of delivery by a carrier, it is the responsibility of the customer to verify the contents of the package upon receipt and to make reservations if necessary.


All products supplied by the company Chakras Yoga benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, or hidden defects, it may be returned to the company Chakras Yoga who will take it back, exchange it or refund it. All claims, requests for exchange or refund must be made by email to within thirty days of delivery.

The products must be returned to us in the condition in which you received them with all the elements (accessories, packaging, instructions, etc.). You will be reimbursed for the cost of postage on the basis of the invoiced rate and the cost of returning the goods will be reimbursed on presentation of receipts.

The provisions of this Article do not prevent the customer from benefiting from the right of withdrawal provided for in Article 6.


The products offered are in accordance with current French legislation. The responsibility of Chakras Yoga cannot be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is the customer's responsibility to check with local authorities regarding the possibility of importing or using the products the customer intends to order.

Furthermore, Chakras Yoga cannot be held responsible for damages resulting from improper use of the product purchased.

Finally, Chakras Yoga shall not be liable for any inconvenience or damage inherent to the use of the Internet, including but not limited to service interruption, external intrusion or the presence of computer viruses.


The language of this contract is French. The present conditions of sale are subject to French law. In the event of a dispute, the French courts shall have exclusive jurisdiction.


All elements of the website are and remain the exclusive intellectual property of Chakras Yoga. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple link or hypertext link is strictly prohibited.


The customer is informed that the Company Chakras Yoga implements the processing of personal data to enable it to manage orders, to ensure billing and any complaints, and to improve the services and information we send you. Chakras Yoga reminds you of its commitment to scrupulously respect the French law n° 78-17 of January 6, 1978 on "information technology, files and freedom" and the General Data Protection Regulation (RGPD). Chakras Yoga is committed to ensuring the highest level of protection for the client's personal data in accordance with the French law n° 78-87 of January 6, 1978 relating to data processing, files and freedoms as well as the law n° 2004-801 of August 6, 2004 modifying it, relating to the protection of individuals with regard to the processing of personal data, and the Commission Regulation n°2016/679 (RGPD). Chakras Yoga Company implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access.

Chakras Yoga may request certain personal data from the customer. The collection of this data is done by means of a form, as well as by the use of cookies. Some data is mandatory and is marked with an asterisk.

Data relating to payment methods (in particular credit card numbers) are not processed or collected by Chakras Yoga but by its service provider. Personal information provided during visits to the site is strictly confidential.

Personal data is stored by the hosting provider OVH, whose servers are located in Canada, for the time necessary to achieve the above-mentioned processing purposes.

The hosting provider has a sufficient level of protection with regard to European regulations, allowing the transfer of personal data to its servers. The latter applies the standard contractual clauses of the European Commission

Commission for the transfer of personal data, as well as the ISO27018 and 27701.15 standards.

The customer has a right of access, rectification and opposition to the nominative information and personal data concerning him/her, directly on the website.


The Company Chakras Yoga will archive order forms and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code.


The Company Chakras Yoga disclaims liability for any breach of its contractual obligations in the event of a force majeure or fortuitous event, including, but not limited to, disaster, fire, internal or external strike, internal or external failure or breakdown, and generally any event that does not allow the proper execution of orders.


These general terms and conditions of sale are subject to French domestic law, without prejudice to the rules applicable to consumer law.

In the event of any difficulty relating to the interpretation, validity or application of these general terms and conditions of sale, the parties shall try as far as possible to resolve their dispute amicably in accordance with Articles L611-1 to L641-1 and R612-1 to R612-2 of the French Consumer Code, it being specified that the search for an amicable solution shall not interrupt the time limits for legal action. In this respect, the customer is informed of the possibility of resorting, in the event of a dispute, to a conventional mediation procedure or to any other alternative dispute resolution method.

It is hereby reminded that the competent court is that of PARIS.